Shipping & Returns

Check estimated delivery timeframes below!

United States: 5-10 business days

Canada: 5-10 business days

Australia, New Zealand: 5-10 business days

United Kingdom: 5-10 business days

Europe: 5-10 business days

Other countries: 12-15 business days 

 

Do you ship worldwide?

Yes - we ship worldwide. All of our shipping options are trackable.

 

How long does it take for my order to arrive?

For customers outside of US, UK, Canada or Australia* please note that customs policies and import duties vary widely for international orders outside of these countries. Your local customs office can assist with any customs duties outside of our control.



Processing Times

Orders are processed and shipped out within 24-72 hours.

We do not ship out on weekends.


Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at reena.store.ecom@gmail.com and we'll help you out!


Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing, holidays & extreme weather conditions that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

NOTE: Due to the unexpected coronavirus outbreak, the shipping times of packages around the world may be affected and there could be times where the shipping is delayed but we will do our best to ensure you receive your order ASAP.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at jessica@reena.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.